Operations Approach

Includes Customer Relationship Management (CRM) software, Property Management Systems (PMS), Point of Sale (POS), Global Distribution System (GDS) and Radio Frequency Identification (RFID), to guarantee thoughtful and consistent communications with travelers and employees

Candela Hotels' LEED® Accredited Professionals ensure that your hotel realizes cost savings through energy efficiency, waste reduction and recycling programs

Implementation of Candela Hotels' benchmarking and process to ensure guest satisfaction goals and owner objectives are met

Ensures 'A' hires for all positions, on-going staff training and retention programs

Consistency in servcie is achieved through an emphasis on innovation and continuous improvement enhanced by implementing both the Malcolm Baldrige National Quality Award program and Lean Six Sigma principles

A service team staffing concept maximizing staff productivity while improving customer service

Concepted and designed to appeal to the local market and hotel guests

Operated to ensure profitability and quality of guest experience

Reduction in costs and efficiency improvements through centralized accounting and personnel administration functions

Value added branding and management of luxury services for private residences in mixed-use developments

By experienced multi-unit hotel operations executives