Owner Benefits

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The Hotel Management Services Group specializes in the full-service and luxury segment and working with owners to increase the value of their hotel or resort property.

We believe by focusing on our area of expertise, which include highly efficient, profitable and green operations, we provide owners with the most value and the fastest results. As a full service management company, the Hotel Management Services Group provides numerous benefits to the owner, including:

• Hotel Asset Management focused on ownership investment objectives, benchmarking asset performance, financial analysis & budgeting
• Optimized Gross Operating Revenues
• Optimized Hotel Gross Operating Profit (GOP)
• Detailed operations evaluation focused on profitability and sustainability
• Reduced operating costs through sustainable/green hotel practices
• Comprehensive hotel marketing and public relations program
• Luxury and historic hotel property management specialization
• Food and beverage evaluation and strategy
• Detailed marketing, operating and financial performance forecasting
• Creation of signature hotel service styles and systems
• Establishment of "Lean Six-Sigma" quality improvement processes
• Detailed review and optimization of hotel policies and procedures
• Human Resources programs, including compensation plans, policies, recruiting, staff retention and employee evaluations on behalf of the owner
• Employee training program development
• Purchasing commitment reviews - FF&E, materials, finishes, inventories and operating supplies
• Guest satisfaction and loyalty program
• Short-term hotel management contracts (three to five years) that allows the owners to maintain a virtually unencumbered property